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Frequently Asked Questions
Contact Information
Ken Marcus Studios
6916 Melrose Avenue
Hollywood, CA 90038
Genreal Requests
gallery@kenmarcusgallery.com
Orders
orders@kenmarcusgallery.com
Media/PR
media@kenmarcusgallery.com
Phone: 818.264.1350
Fax: 818.264.1352
How will my order be shipped?
We use UPS, Fedex, Airborne Express and the US Mail. To receive Fedex NEXT DAY Delivery within the US. After you have completed your order please email your invoice number & full name to orders@kenmarcusgallery.com. Please put Federal Express in the subject line. We will reply with your rate! To receive FED Ex Next Day, your order needs to be placed by 12 Noon pst in order to be processed in time for "NEXT DAY DELIVERY"
SHIPPING INFORMATION
Shipping Costs:
UNITED STATES
Free - US 8x10 Orders - Per Order Unlimited Quanity
5.95 - International 8 x 10 - Per Order Unlimited Quanity
$12.95 - US Standard Flat Rate - 11 x 14 or Larger Per Order Unlimted Quanity.
$24.95 - Fedx Second Day Delivery - 11 x 14 or Larger Per Order Unlimted Quanity.
CANADA & MEXICO
$14.95 AirMail to Canada or Mexico - 11 x 14 or Larger Per Order Unlimted Quanity.
INTERNATIONAL
$24.95 Flat Rate Air Mail International 11 x 14 or Larger Per Order Unlimted Quanity.
Note: We do not ship to Korea or Taiwan
INTERNATIONAL ORDERS PLEASE NOTE: All duties and taxes on shipments are the responsibility of the buyer.
We accept VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER
What if I do not have a credit card?
We accept Money Orders and Checks as well. Please mail payment along with a description of your order to our studio address found at the top of this page.
Choosing an item
Use the links to maneuver around the website until you find the item you are looking to purchase. Click the Order button.
Changing your quantities
Once you have chosen your item(s), you are at the subtotal page. You will see all the items you have chosen and the running total charge. If you decide you want a different quantity of an item that is already listed here, you can edit the number by clicking in the field and replacing the current quantity with your desired amount.
Getting additional items (Continue Shopping)
If there is more shopping you want to do, click Continue Shopping. That will bring you back to the store pages where you can look around some more.
Changing your shipping
You have the ability to change the method of shipping here as well. Standard Deliver is our default shipping method. If you would like to change your shipping method, simply select another option from the pull down menu.
Changing/Canceling your order
If you would like to change or cancel your order, simply reply to your confirmation email, and or send an email to orders@kenmarcusgallery.com with instructions. We process orders pretty fast here at Ken Marcus Studios. So please send us your changes/questions the same day that your placed your order.
TOTAL PAGE
Sales Tax
If your billing or shipping address resides in California where Studio A Entertainment resides, you will be charged (8.25%) CA state sales tax.
Shipping vs. Billing Address:
Your Billing address is the address that the Credit Card your using for this order is mailed to. The banks systems verify that the zip code matches that of the one that is displayed on your credit card statement. Your shipping address is the address that you would like your order delivered to.
Remember: On ALL credit card orders make sure your billing address matches the address on your credit card statement.
Order Confirmation
Once your credit card payment is approved, you will see a receipt screen with your order confirmation. You will also receive a copy of your receipt via email.
QUESTIONS ABOUT KEN'S GALLERY SHOPPING SYSTEM
Is this Secure?
Yes! The area where you enter your credit card information uses the banks secure, encrypted server. This is the highest level of internet security. When you leave a secure area, sometimes your web browser may give you a warning message saying that you are no longer in a secure environment. This is a generic message and it is nothing to worry about.
Missing Information
You haven't filled out the entire address section of the order page. Please go back and make sure every required field of information has been entered into the form.
Credit Card Error
While processing your card there was an error. The specific error will be listed. If it says Invalid Card Number, go back and double check that you entered it correctly. Make sure your zip code on your billing address matches the billing address of your credit card statement.
Thank you for visting our site.
Warmerst Regards,
-Ken Marcus & The Staff here at Ken Marcus Studios
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Ken Marcus' photographs are now available as decorative fine art erotic prints - for collectors.
Untill now, these expressive images of sensuous women from Ken Marcus' private portfolios have only been available through expensive galleries and museums.
These collectors' prints provide beautiful erotic accent decoration for your home, your private collection and as perfect gifts for discerning art and photography lovers.
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